![]() Qolsys IQ2/IQ2+ panel using software version older than 2.6.0 or IQ4 using version 4.0.1 or older.See Qolsys knowledge base for latest released versions and change logs.Īffected Model Number’s, Devices and user Interfaces: See Qolsys support site for steps on checking and updating panel softwareĤ) Checking for latest panel software availability:Ī. See Qolsys support site for steps on checking and updating panel software.Ī. We recommend upgrading QoIsys panel software to the latest version to ensure full functionality while using Kwikset Home Connect 620 lock with the app. It is important to note that the communication between the Kwikset Home Connect 620 lock and the Qolsys panel is unaffected. In instances where a panel has not been updated, users could see a number of errors while using the app to control the Kwikset their Home Connect 620 lock. Typically, panel software is updated to the latest version during the installation process. Why does my Home Connect 620 take a long time to respond to a command from the App or Web Portal?ĭue to out-of-date software on the Qolsys panel, some users may experience communication errors when using the lock remotely via the app or web portal. (-90 dBm) = Unusable - Approaching or drowning in the background transmissions (or noise floor) and is causing serious interference with the signal. (-80 dBm) = Not Good - Minimum signal strength for basic connectivity. (-70 dBm) = Okay - Minimum signal strength required for decent packet delivery. (-67 dBm) = Very Good - Minimum signal strength for most enterprise applications. Your device is most likely only a few feet from the access point to achieve this signal. (-30 dBm) = Excellent - Max achievable signal strength. To assess signal strength at the location of the lock, we recommend using one of the numerous free Wi-Fi Signal Strength applications available on your phone. If there is not adequate coverage, a Wi-Fi extender/repeater device can be placed between the router and the lock. Try powering your router and modem off then on again.Įnsure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset in order to connect your lock to the new network. Halo requires a 2.4 GHz Wi-Fi network to operate – if your router is dual broadcasting in both 2.4GHz and 5GHz bands, you can try modifying your router settings to use 2.4GHz only. Note: Numerous variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips. ![]() How can I troubleshoot the Wi-Fi connection of my Halo smart lock? You have successfully re-keyed your lock. ![]() Rotate the key 90 degrees counter-clockwise, back to the starting position. Pull the key to make sure it will NOT come out in this position. Then rotate they key 180 degrees clockwise. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. The edge of the key touches the indent in the cylinder face. ![]() Insert the new key you wish to use with the lock. You may feel the tool click inside the lock. Insert the SmartKey tool fully and firmly into the SmartKey hole. Insert the key that currently operates your lock. If you have a knob or lever, make sure it is in the locked position.Įnsure your door cannot close on its own, or that you have another way to enter you home. If you have a deadbolt, make sure it is in the locked potion. Make sure you lock is installed on your door and that your door is all the way open. How to re-key your SmartKey Security™ locks?
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